This Privacy Policy describes how Vocalarity Technologies ("we", "us", "our") collects, uses, and protects the personal information you provide when using our website at vocalarity.com or when engaging our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, and WhatsApp number when you fill in our contact form or book a discovery call.
- Business information: Company name, industry, and details about your business that you provide voluntarily during consultations.
- Communication data: Records of communications between you and Vocalarity Technologies, including emails and WhatsApp messages.
- Technical data: IP address, browser type, device type, pages visited, and time spent on our website, collected via cookies and analytics tools.
- Usage data: Information about how you interact with our website and services.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you have requested.
- Send you information about our services, updates, and promotions (you may opt out at any time).
- Improve our website, services, and customer experience.
- Comply with legal obligations and protect against fraud.
- Analyse website traffic and usage patterns to improve performance.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given explicit consent for a specific purpose (e.g., subscribing to marketing communications).
- Legitimate interests: Where processing is necessary for our legitimate business interests (e.g., responding to enquiries, improving our services).
- Contractual necessity: Where processing is necessary to fulfil a contract with you.
- Legal obligation: Where processing is required to comply with applicable law.
4. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
- Service providers: Trusted third-party companies that assist us in providing our services (e.g., hosting providers, email service providers, analytics tools). These providers are contractually obligated to protect your data.
- Legal requirements: When required by law, court order, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of business assets, subject to appropriate confidentiality obligations.
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us understand how visitors use our site and allow us to remember your preferences.
Types of cookies we use:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Preference cookies: Remember your settings and preferences.
You can disable cookies in your browser settings. Note that disabling some cookies may affect website functionality.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:
- HTTPS encryption for all data transmitted to and from our website.
- Secure server infrastructure hosted in India.
- Access controls limiting who can view your personal data.
- Regular security reviews and updates.
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically:
- Enquiry and contact data: retained for 3 years from last contact.
- Client project data: retained for 7 years for accounting and legal purposes.
- Website analytics data: retained for 26 months (standard Google Analytics retention).
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request that we limit how we process your data in certain circumstances.
- Portability: Request your data in a portable format.
- Objection: Object to processing based on legitimate interests.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at info@vocalarity.com. We will respond within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: